Service Agreement

1- Parties

1.1: This contract is between Korp Yazılım ve Bilgi Teknolojileri (referred to as “KorpCloud”) that provides the services (referred to as “Services”) specified in the services section and the person / institution (referred to as “customer”) with the details specified in the new customer registration section. The use of the website of http://www.korpcloud.com - (.com.tr .net .org .gen.tr) operating at the internet addresses (referred to as “site”) and the services to be purchased through this site shall be deemed to have been signed with the following terms and conditions and general terms of use of the service.

1.2: The parties declare, accept and undertake that the information written in this contract is correct.

2- Subject

2.1: This contract will regulate the parts that the customer is allowed to do or not to do in accordance with the information declared in the registration process in the transactions on the site, in his orders, in the messages he sends, the fees he will pay to KorpCloud in return for the services he will receive in his orders in accordance with his preferences, and the way these services will be used. These service and transaction disclosures are as follows.

2.2: Membership information is the information declared by the customer while becoming a member. Since this information will be based on the transactions made, it is assumed that the customer / member enters this information completely and correctly without errors.

3- Responsibilities and Customer Obligations

3.1: KorpCloud will provide the services that the customer transmits as an order upon request. With the order acceptance message, KorpCloud will accept that it has collected the relevant fee and undertake to provide the service specified in the order in question.

3.2: The payment method, VAT differences will be specified with the total amount to be deducted at the time of order, and the fees to be paid according to the customer's monthly, quarterly, 6-month, annual or 2-year payment preferences will be notified by KorpCloud.

3.3: After order acceptance and confirmation of transactions, KorpCloud will forward all user names and passwords related to the service in the customer order details to the customer and the service will begin. The responsibility of the access information of the relevant services is the responsibility of the customer after it is communicated to the customer, and the customer will be responsible for any damages and losses that may arise from these issues.

3.4: The customer undertakes to comply with the statements and warnings received by KorpCloud within the scope of the service or services he receives. The Customer declares, accepts and undertakes to comply with any notice or notice issued by KorpCloud while using its services . The customer may not distribute or sell the free and unlimited services he has received to third parties, either paid or free of charge and/or limited or unlimited. In addition to this contract, "general terms of service" are essential for the use of services.

3.5: The customer undertakes not to access files or programs that do not have the right to access by using the software and programs he/she has within the service, not to cause any problems due to such a problem, and to compensate for any problems and problems that may arise.

3.6: The customer accepts and undertakes that taxes, fees and similar obligations that are in force during the use of the services he receives or that will come into force during the contract belong to him and that he will meet them.

3.7: It accepts and undertakes that it is responsible for all files, documents and programs it contains within the customer service, for all transactions that it will use and benefit from with its website and e-mail services, and to bear all legal and penal liability that may arise from the illegality of such data, information and statements. it does. No defect can be reported to KorpCloud from the problems that may arise in this regard. KorpCloud does not review pages for content before they are posted and does not verify, endorse, or otherwise take responsibility for the content of any user-created pages. KorpCloud may terminate user accounts for violating these guidelines or for any other reason or because KorpCloud believes it is harmful to its or any of its users. As soon as KorpCloud learns about the illegal acts and actions, it has the right to delete it without notifying the customer.

3.8: KorpCloud cannot be held responsible in any way for the material or moral damages that may arise from the content of the customer data within the service it provides, the incorrect / malicious use of these contents, as well as the e-mail data sent and received. All data backup and storage obligations belong to the customer. KorpCloud cannot be held responsible for any errors, material or moral damages that may occur in cases such as interruptions or data loss that may occur in its services.

3.9: KorpCloud will show the necessary care and importance to keep the customer's backups in order, but cannot be held responsible for the data loss that the customer may suffer due to the problems that may occur in this regard. The customer is obliged to record his own data regularly.

3.10: KorpCloud states the terms of use specific to the products and services it has provided on the web page specially prepared for the product and service. When the customer purchases any of these services, he is deemed to have accepted the terms of that service.

3.11: KorpCloud may change its products and services in terms of features and prices over time.

3.12: The customer is obliged to use the services he has received in a way that will not harm other users. KorpCloud may request the customer to warn and correct such uses, or may suspend the service temporarily without informing.

3.13: The customer accepts that all resources specified as Unlimited in the services he uses are unlimited if he uses them in good faith and in accordance with the general terms of use and continues his service. In case of excessive use of server resources or misuse of resources, KorpCloud may warn the customer and request correction or temporarily suspend the service without informing. Uses other than this purpose are specified in the "general terms of service".

3.14: KorpCloud will carry out the domain name registration processes ordered by the customer and paid for without any problems. The customer is the owner of the domain name that is registered and paid for with the registration request accepted with the order. KorpCloud will be able to act on the domain name in line with the customer's requests in this regard. The customer will make an arrangement, change and transfer requests on the domain name via the control panel as soon as possible.

3.15: Domain name registration, renewal or editing processes are done through 3rd party software or manual processes. In case of errors that may arise from such transactions, the customer is obliged to share these notifications with KorpCloud if the user realizes the error or if a warning is given by the main writing company. Otherwise, KorpCloud is not responsible for any disruption, damage or loss that may occur.

3.16: In domain name registration services, the responsibility of changing and correcting whois information, responsibility for domain name registration password, transfer lock belongs to the customer.

3.17: KorpCloud reserves the right to change the terms and prices of domain name registration and transfer services without notice. These regulations may affect the next renewal prices of existing registered domain names. If the customer does not want to renew or wishes to renew through a different company, in this case, he has the right to take action within the framework of the rules set by Icann and Trabis.

3.18: KorpCloud suspends the domain names as of the expiration date for customers who do not complete the renewal processes in their domain name services on time. This suspension process varies according to the time specified by the manufacturer of the domain name. During this period, the customer who buys the domain name can renew the domain name by paying the annual renewal fee and gain the right to use it by taking it back again. In cases where the domain name is not renewed within this period, the domain name will fall into REDEMPTION PERIOD. In this process, the old customer who wants to buy the domain name again can get it back by paying the penalty fee, which is 95 + 18% VAT on average, although the value varies according to the domain name extension . For domain names that are not taken after the redemption period, the process now passes to the initiative of the main registrar, and it is not possible to retrieve the domain name via KorpCloud after this process.

3.19: Domain name services are not a product sold, but a form of service for which the right to use is received during the period for which the fee is paid. For this reason, if the fee is not paid within the expiration period of the domain name, this right may be transferred to another person.

3.20: In cases where sending bulk e-mails (spamming), phishing fraud, attacking internal or external networks and similar illegal or adversely affecting KorpCloud's database over the server reserved for the Customer, the services can be provided by KorpCloud without the need for a separate warning. He/she accepts, declares and undertakes that he/she will be deactivated and the fees paid until that date will not be returned to him in any way and that he may be subject to a penalty payment equal to the minimum contract price. Within this responsibility, the customer has to comply with the laws of the TR, the regulatory procedures of the BTK (Information Technologies and Communications Authority), and the rules that KorpCloud has set or will set.

4- Duration

4.1: The specified rights and obligations of the parties begin with the transmission of the order and payment transactions of this contract to KorpCloud over the Internet.

4.2: The contract period is the payment period chosen by the customer during the order for the relevant service.

4.3: If the parties do not warn that the contract will expire at the end of the period until 10 business days before the expiration of the contract, the contract is extended by the same terms and conditions as the previous contract period. (Changes in the fee are reserved.)

5- Fee

5.1: The fee to be paid for the services specified in this contract is the amount specified during the ordering process. The stated prices do not include VAT.

5.2: KorpCloud reserves the right to make future changes on prices and tariffs without prior notice. The customer accepts, declares and undertakes the changes that may occur in advance regarding these changes. The reasons for the change are inflation and exchange rate.

5.3: In case of delay in payment, KorpCloud does not charge interest, but reserves the right to apply.

5.4: KorpCloud reserves the right to close or open the relevant service until the customer completes the payment process.

5.5: As stated during the order, no refunds are made for domain name registration.

6- Suspension

6.1: In case of problems with payment, KorpCloud reserves the right to stop all services provided to the customer.

6.2: It is strictly forbidden to send mass mail through servers. As soon as advertising mail sending, called SPAM, is detected, the process is stopped and the service is temporarily suspended.

6.3: The security of all software on the server belongs to our customers. Our company is in no way responsible for any issue that may arise from permissions such as read and write permissions and similar permissions or related to your software.

6.4: All other terms of use are detailed in the "general terms of service" contract.

7- Termination

If the customer does not fulfill his responsibilities and commitments by acting in violation of any article of this contract, if the information he has declared while registering is not correct, if the suspension of the above-mentioned contract continues for more than 7 days, KorpCloud unilaterally terminates the contract without any warning or notice . has the right to terminate.

After the termination that will take place in this way, the customer; declares, accepts and undertakes to pay commercial penal indemnity 5 times of the precedent contract price in force on the date of termination, that he cannot claim back the last contract fee he has paid regardless of the remaining time.

has the right to terminate this agreement at the end of its term, without giving any reason, by giving a written warning 10 days before the contract ends for the normal period or by sending a service cancellation request from the customer control panel.

In the event that the contract is terminated by the customer before the expiry date, it declares, accepts and undertakes to pay 1/2 of the fees to be paid until the end of the contract, in full and in advance.

8- Contact and Information Addresses

8.1: The parties have accepted, declared and committed to the postal addresses specified in the order address as legal residence for all kinds of notifications arising from the contract. The old addresses will be valid unless changes in these addresses are notified to us in writing.

8.2: KorpCloud may send messages, information, texts, warnings, payment notifications, account movement schedules, account statements to the e-mail address that the customer declared while registering within the contract period. The customer may not claim that the electronic messages in question were not received or not received, and he declares, accepts and undertakes that the said messages will be deemed to have been legally notified 1 day after they are sent.

9- Default in Payment of Fee

9.1: If the customer does not pay for the services received within 7 days following the application date, it is deemed to be in default. In this case, KorpCloud does not charge interest, but may request a monthly 15% default interest from the invoice date if it wishes. The customer declares and agrees to pay this delay interest.

9.2: The customer is obliged to pay monthly 15% default interest, 50% of the remaining debt amount, a 10% attorney fee and all other legal expenses in case KorpCloud files a lawsuit or enforcement proceeding for any receivables arising from this contract. declares, accepts and undertakes.

9.3: If the customer applies to the legal authorities for Precautionary Seizure and Precautionary Measures for the collection of his receivables arising from this contract, KorpCloud is authorized to take an unsecured Precautionary Attachment and Injunctive Injunction; declares, accepts and undertakes that it will be paid by them and that they will not object to these issues.

9.4: If the customer does not make the payment within 5 (five) days despite the warnings, KorpCloud reserves the right to suspend the service. KorpCloud cannot be held responsible for unpaid, canceled or deleted services.

9.5: In addition, in physical and virtual server rental services; If the service renewal fees are not paid and/or the collections cannot be made within 2 (two) calendar days following the service end date, the relevant services are paused. In the event that the service renewal fees are not paid and/or the collections cannot be made within 10 (ten) days following the service end date, all data related to the relevant service will be deleted for security reasons, and the service will be closed and canceled automatically. KorpCloud cannot be held responsible for data loss in canceled services.

10- Forbidden Activities

It is strictly forbidden to perform the following activities using the services of the SERVICE PROVIDER. Although the SERVICE PROVIDER has no responsibility to control the content, it reserves the right to stop, restrict or completely terminate the services of the users if it is determined that these activities are carried out.

10.1: Prohibited activities include all kinds of acts and behaviors that are considered criminal by law, including but not limited to the ones listed below.

1. Spam sending Spam is the sending
   of bulk and/or commercial messages via the internet, without the consent of the recipient. Sending spam not only damages the commercial reputation and reliability of the SERVICE PROVIDER, but also may cause the systems to be overloaded and the quality of the services provided to the customers to decrease. Those who receive the relevant services from the SERVICE PROVIDER cannot send Spam, their systems are unprotected in a way that facilitates the sending of Spam, and the 3rd Party. /institutions open to use.
2. Offenses Against Intellectual and Artistic Works, Private Life and Personal Rights
   , which can be committed against intellectual and industrial rights belonging to individuals or institutions and can be committed against the "Intellectual and Artistic Works Law", "Trademarks Law", "Turkish Commercial Law", "Law on the Protection of Patent Rights" and Behaviors that would constitute a crime within the scope of other relevant legislation and crimes against privacy and personal rights are within this scope.
3. Phishing Attacks Phishing
   is the capture of many private information from users' identity information, credit card information, bank account numbers to the internet password of this account by deceiving users through fake web pages and e-mails .
4. Illegal or Unauthorized Access to Other Computers and Networks
   Trying to access computers, user accounts or networks belonging to others by unauthorized or illegal means (hacking) and other activities (port scan, stealth scan, etc.) that will allow illegal or unauthorized access to systems .
5. Virus, Maggot, Trojan etc. Activities Related to Harmful Distribution Activities such as Internet viruses, trojan horse sending or pinging, flooding,
   mailbombing that may cause disruption to other users' use of the SERVICE PROVIDER network or any other network, system, service or device connected to it.
6. Excessive Resource Usage on Shared Servers Within
   the scope of Hosting services, the SERVICE PROVIDER has services provided over shared hardware platforms. A website that is live within the scope of this service creates excessive traffic or uses excessive resources, sending and/or receiving intense e-mails from e-mail addresses used within the scope of e-mail hosting service, excessive use of processors by the virtual server used within the scope of shared hosting service. or in case of excessive traffic, the SERVICE PROVIDER reserves the right to stop the service for a short or indefinite period without prior notification so that the services of the customers receiving service on the same hardware platform are not adversely affected.

11- Validity of the Agreement and Termination of Nonconformity

11.1: Changes that will take place over time in this contract, which is approved during the customer's online application, will be published on the website and/or notified to the customer via e-mail. By continuing to use KorpCloud's services, the customer will be deemed to have accepted the changed contract terms.

11.2: The customer can terminate the contract by notifying the service received at any time until the renewal date specified on the site or by sending a cancellation request through the customer control panel.

11.3: The contract may be terminated unilaterally by KorpCloud without the need for notice due to the following reasons.

1. Without the written consent of KorpCloud, the customer's transfer of the services being received or the rights granted to him by this contract, in whole or in part
2. Bankruptcy decision against the customer or suspension of payments
3. Customer's default in paying for the services provided by KorpCloud, as stipulated in clause 9.1.
4. In case the customer violates the terms set forth in this agreement or the “general terms of service”, KorpCloud may terminate the services provided to the customer and/or terminate the agreement without prior notice. In this case, the customer's pre-paid fees will not be refunded.

12- Settlement of Disputes and Competent Court

12.1: This contract, however, consists of 11 main articles and sub-headings and has been read, understood and signed by the parties. (Signature is deemed to have taken place when the order is sent from the site to KorpCloud). KorpCloud may add, remove or make changes to new articles and/or sub-headings if it deems necessary. KorpCloud notifies its customers of these changes by e-mail, and the customer declares and undertakes to accept these changes in advance.

12.2: Bursa Courts and Enforcement Offices are authorized to resolve any disputes that may arise during the implementation of this contract.

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General Terms of Use

1- Hosting Terms of Use

1.1: E-mail sending limit is up to 50 Pieces / Hour. KorpCloud.com may change hourly submissions.

1.2: Backups taken by the customer are hosted on the server for 15 days and can then be automatically removed by the system.

1.3: Packages cannot be used for purposes contrary to the concept of web hosting, such as file sharing, file/data storage, download center or backup space.

1.4: Packages cannot be used for bulk / spam emails. korpcloud.com may limit hourly submissions when it deems necessary.

1.5: The customer is responsible for backing up his data. Our company cannot be held responsible for possible data loss.

1.6: Goodwill quota for backup is 2 GB and 100,000 innodes. There is no backup guarantee for data exceeding the 2 GB and 100,000 innode file limit.

1.7: For free site migration service, 100% migration cannot be guaranteed and support may be limited depending on the size and number of sites.

1.8: Unlimited features are based on good faith use. The aim here is for our customers to use their packages in good faith without any limitations. Packages have this underlying CPU limit implementation. Goodwill monthly traffic usage checkpoint is 50GB. The goodwill disk usage checkpoint is 10GB.

1.9: Unless otherwise stated in our packages, the CPU usage limit is 100% of a processor core . In certain packages, this rate can go up to 400% .

1.10: Unless otherwise stated in our hosting packages, the inode limit is 200,000.

1.11: In all hosting packages, peer (park/alias) domains can only be used for peer publication of the current website. KorpCloud may suspend related services without notice for uses other than website broadcasting (mail, etc.).

1.12: Addon / Alias / Spouse / Park domain names used in hosting services can be used if registered as domain name service in the user account. In case of using domain names that do not belong to him or that are registered with a different company, the proof of the right to use the domain name belongs to the user. KorpCloud can stop the broadcasting of these additional domain names and remove them from the hosting service when it deems necessary.

1.13: In the shared hosting infrastructure, no additional functions can be provided other than the php functions provided on the control panel. Our users who want to install 3rd party modules on my standard applications (Wordpress, Opencart etc.) should check these functions and install the applications.

1.14: Our users who receive service from our shared hosting infrastructure do not have SSH access rights.

1.15: It is not allowed to use exec, escapeshellarg, popen, proc_open functions which are php functions in our shared hosting infrastructures.

1.16: KorpCloud.com can periodically monitor resource usage (CPU, file number / size, MySQL, MSSQL, Traffic, Disk usage, etc.) and ask the customer to reduce their resources. In cases where package limits or good-faith usage principles are exceeded, the system may automatically limit, stop, redirect to a special page, or restrict.

1.17: For active packages without informing the user when korpcloud.com deems it necessary, regardless of criteria such as resource usage or server performance; It can change IP, server and infrastructure.

1.18: The use of benefits such as campaigns, promotions, discounts, free additional time, etc. is specific to the company and the person, unless otherwise stated. If it is determined that the benefit obtained from accounts created through different name, e-mail or phone, etc. records is used outside the framework of the determined rules, KorpCloud may suspend the relevant account and service without notice, and may request the user to pay the difference consisting of the relevant benefit.

1.19: Each account has only one administrator account. In case a user opens accounts with different or similar names or information, KorpCloud may suspend the relevant accounts and services without notice. Can disable access to accounts.

1.20: korpcloud.com always has the right to terminate the service and return it without giving reasons.

1.21: korpcloud.com reserves the right to make changes in the hosting packages and the articles affecting these packages and all other elements.

2- Domains Not Allowed to be Registered / Transferred

Domains that do not comply with the items listed below are not allowed to be registered, transferred or hosted on our servers. Domains found not to comply with these rules may be deleted without prior warning.

2.1: Domains that are not in compliance with the law on the regulation of publications on the Internet No. 5651 and the fight against crimes committed through these publications

2.2: Commercial bank names (garantisube, ypkrdsube, akbanksube etc.)

2.3: Credit card / bill payment point names (kartode, billode, etc.)

2.4: Names referencing various online games (Metin2, mt2 etc.)

3- Contents Not Allowed to Use

The sites / content listed below are not allowed to be hosted on our servers.

3.1: Unlawful content about the regulation of publications on the Internet No. 5651 and the fight against crimes committed through these publications

3.2: Toplist Sites

3.3: IRC Scripts / Bots

3.4: IRCD (IRC Servers)

3.5: Proxy Scripts / Anonymizers

3.6: Content that may cause phishing / phishing

3.7: Image Scripts (like Photobucket or Tinypic)

3.8: Auto Surf / PTC / PTS / PPC Sites

3.9: IP Scanners

3.10: Bruteforce Programs / Scripts / Applications

3.11: E-Mail Bombers / Spam Scripts

3.12: Banner Conversion Networks (Commercial banner conversion sites)

3.13: File Upload / Mirror Scripts (such as Rapidshare, Hotfile)

3.14: Commercial Audio / Radio broadcasting sites

3.15: Foreclosure / Bank debt securities

3.16: High interest programs (HYIP) or associated sites

3.17: Investment sites (FOREX, E-gold exchange, Second Life/Linden Exchange, Ponzi, MLM / Ponzi scheme)

3.18: Top-up sites

3.19: Lack of necessary permits for the sale of state-controlled substances

3.20: High-interest banking programs

3.21: Lotto / Gambling Sites

3.22: MUDs / RPGs / PBBGs

3.23: Hacker-oriented sites / archives / programs

3.24: Sites that promote illegal activities

3.25: Forums or other websites that distribute or link to warez / pirated / illegal content

3.26: Bank debt securities and their clearing programs

3.27: Fraudulent Sites (including but not limited to those listed at aa419.org & escrow-fraud.com)

3.28: Mailer Pro etc. email marketing / shipping sites

3.29: Email sending software by clicking the button

3.30: Broadcasting live sports events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF etc.)

3.31: Automatic send to friend software

3.32: Anonymous or bulk SMS sending applications

3.33: Bitcoin Etc. Sites related to Miners, Barter, Exchange, Trading

3.34: PayDay Debt sites (programs related to PayDay debits or debt partnerships)

3.35: Child pornography and other pornography

All other content, including child pornography, that could potentially harm children and minors is strictly prohibited. Any website containing child pornography or links to it will be discontinued immediately without notice.

3.36: It is forbidden to run a cron job for less than 15 minutes on any web hosting or reseller account

Policies

1: Providing smooth and high standard service to all our users is our top priority. The rules and limits mentioned in the package details have been determined within the scope of this priority. According to this; Consumption of disk, traffic, CPU and other resources is not allowed to affect our host system and our users sharing this system in any way.

2: All our individual and corporate users have the right to use a healthy e-mail service. All other measures we take, such as our zero-tolerance policy against spam, are about ensuring the continuity of this service.

3: We are aware that their data can be valuable to our users, no matter what service they have. However, we do not know how much this value is. We expect our users to notify us if this value is more than the monthly value of the hosting service fee. For this reason, we recommend that our users regularly back up their sites on their computers, even if they receive backup service. We want each of our users to know that they are 100% responsible for backing up regardless of the service they receive . In case of possible data loss, even if additional backup service has not been purchased from us, we will be happy to share these backups with them if we have backups taken against system errors.

4: We would like to state that our packages and the resources and limits of the packages are always controlled on the basis of good-faith use, and all transactions are carried out with this principle in mind.

5: Insulting any of our employees / displaying rude behavior will cause the suspension / termination of your account / the service / services you receive. In such a case, your membership will be terminated without any refund and the contract will be terminated.

**If you become a member, you accept and approve all the above items and all agreements (backup, cancellation and return, support) on our site.

1- Information

These privacy policies have been prepared by KorpCloud to determine its responsibilities regarding privacy. The following items contain the rules for the collection and distribution of information on the korpcloud.com website.

We will use your IP address to troubleshoot our servers and administer our website. Your IP address will be used to identify you and your shopping cart and to collect your clear demographic information. In the registration form of our site's customer database, our users must specify all requested information such as contact information (name, address, telephone, e-mail address , etc. ).

We use the contact information we receive in this form for the transactions of our users, in the domain name information, in emergencies and in the delivery of your invoice. Our users cannot delete their records from our system depending on their wishes. The financial information received will be used in collecting the price of the purchased products and services and in other necessary situations. Personal information will be used to log in to the system of our users and to verify the identity of the person when necessary. Statistical information and profile information are also collected on our site. This information can be used in any desired situation. This information will be used in monitoring visitor movements and providing personalized content. Absolutely no sharing with 2nd parties. In legal cases, it is shared only with the relevant legal units.

Our website also has links to other web sites. Our website www.korpcloud.com is not responsible for the privacy policies and contents of other sites.

2- Security

There are security measures implemented by our company to prevent loss of information, unauthorized use and unauthorized modification of information on our site. These security measures are:

1 - Thanks to the credit card collection with SSL Security Certificate, your credit card information is transmitted to our bank in encrypted form with Comodo .

2 - Your credit card number is never recorded (the automatic payment system works via token ). We also do not know your card number used at the time of your transaction. Although this transaction, which is only between you and our bank, is through our site, your credit card is a secret between you and our bank during the transaction.

3 - Our site works with world standard Windows 2022 Server and/or Linux technology. The latest known protections have been installed and are constantly monitored to prevent any mishaps .

3- Fix / Renewal

Our users do not have the right to change all their information registered on our site at any time. Information cannot be changed or deleted in any way after the order is placed.